Cisco Contact Center

Service Details:

The ATA 190 analog telephone adapters are handset-to-Ethernet adapters that allow regular analog phones to operate on IP-based telephony networks. The ATA 190 support two voice ports, each with an independent phone number. The ATA 190 also has an RJ-45 10/100BASE-T data port

Additional Information:

• Item Code: ATA190
• Production Capacity: Maximum
• Delivery Time: 1 day
• Packaging Details: Best on delivery

Service Details:

Easy to deploy and use, Cisco Unified Contact Center Express (Unified CCX) delivers a highly secure, available, virtual, and sophisticated customer interaction management solution for up to 400 agents. This integrated, comprehensive, contact center solution is intended for both formal and informal contact centers in the midmarket, enterprise branch, and corporate departments.

Additional Information:

• Production Capacity: Maximum
• Delivery Time: -
• Packaging Details: Best on delivery.

Service Details:

Cisco Unified Contact Center Enterprise (Unified CCE) is a solution that delivers intelligent call routing, network-to-desktop Computer Telephony Integration (CTI), and multichannel contact management tocontact center agents over an IP network.

Additional Information:

• Production Capacity: Maximum
• Delivery Time: 1 day
• Packaging Details: Best on delivery.

All licensing for Unified Communications Manager is centralized and held on the Cisco Prime License Manager. Unified Communications Manager communicates with the Cisco Prime License Manager to express its licensing requirements. When users, phones, or other services are provisioned in the Unified Communications Manager, license requirements are added and the Unified Communications Manager sends the corresponding license requirements to the Cisco Prime License Manager. The Cisco Prime License Manager then compares the Unified Communications Manager license requirements with the available licenses installed and reports back license compliance or non-compliance. Unified Communications Manager licensing types are available as Cisco Unified Workspace Licensing (UWL) or Cisco User Connect Licensing (UCL)

Additional Information:

• Item Code: Licenses
• Production Capacity: Maximum
• Delivery Time: 1 day
• Packaging Details: Best on Delivery.

Licensing for the Cisco Unified Communications Manager is determined by the total number of users, user features, and devices configured. Cisco Unified Communications Manager calculates its license usage based upon the total number of users (with user features and associated devices) and devices configured on the system. Cisco Unified Communications Manager reports the total license usage (per publisher) back to the Cisco Prime License Manager.

Additional Information:

• Minimum Order Quantity: 1 Unit
• Production Capacity: Maximum
• Delivery Time: 1 day
• Packaging Details: Best on delivery.

CUWL Professional Unified Workspace Licensing (UWL) license for Unified CM - includes CUWL Standard features and professional collaboration workspace application features with a maximum of ten devices per user.

Additional Information:

• Minimum Order Quantity: 1 Unit
• Production Capacity: Maximum
• Delivery Time: 1 day
• Packaging Details: Best on delivery.